FAQs

Have you ever opened a coconut? If yes, then you might have noticed the golden-colored threadlike structure of it. Generally, people dispose of the outer shell and the stringy fibrous interior of the coconut straight away. But we, at (Organic Coir Inc/Ocoir.com), use coconut husks, fiber, coir and peat to make a wide variety of innovative products. In our manufacturing unit we have state of the art machines to produce the highest quality coconut based product range, including garden pots, coco peat blocks, bricks, door mats etc...
Before digging deep into the coconut peat based product range, let’s take a look at what coco peat actually is and why it is growing in demand in the agriculture industries. In this article we will also discuss the various forms of coco peat, its applications and directions to use this spongy coconut material.

Coco Peat, also known as coco pith, cocopeat or simply coir dust, is natural fiber particles that are made out of coconut husks by extracting bristle fibers from inside the coarse husk. In other words, coco peat is a spongy material that binds the coconut fiber in the husks. Once the loose coco peat is obtained, it is then dried naturally under the sun and subsequently processed to create various items, such as coco peat blocks, coco peat bricks, coco peat powder, etc.
It is an excellent soil conditioner and is being extensively used as a soil-less medium for agri-horticultural purposes. With its moisture retention qualities, coir pith is ideal for growing anthuriums and orchids.

• It is durable, 100% organic and biodegradable.
• Ideal for almost all types of indoor and outdoor plants, including vegetables, fruits, flowers, bonsai, cactus, mushrooms etc.
• It can be used as a stand-alone medium, or blended together with soil or fertilizer.
• Peat blocks can be used as a great bedding option for worms and reptiles.
• Its ample water retaining capacity allows you to water plants less often.

Orders can be placed on our website at any time.

In most cases, If the order placed before 1 PM PT (Pacific Standard Time) Monday-Friday will ship that same day.
Estimated arrival time will vary depending upon the shipping method chosen at checkout.

We accept Visa, Mastercard, American Express, Discover credit cards. We also accept PayPal.

Free ground shipping is only available to home addresses in the contiguous United States for items value more then $49.
Large items such as Pallets orders may be subject to additional freight charges. PO Boxes, Alaska, Hawaii, US Territories (including Puerto Rico), APO/FPO and addresses outside the United States are not eligible for free shipping.

An email containing your order confirmation will be sent after completion of your order online or by phone. If you do not receive an email confirmation within 10 minutes of placing your order, please check your spam filter. If you still have not received an email confirmation please contact us and we will be happy to verify your order.

You can use the link at the top of the site. You will need to provide your order number and billing zip code.

You may request a change to your order or may cancel it by phone so long as it has not been processed for shipping. Since orders are usually processed quickly please notify us of an order change or cancellation by calling our Customer Support phone at -1-323-457-5566. or send a text message to 1-323-457-5566 for quick response. Notification by email is not recommended due to the speed of processing the order.

Yes.

Ocoir will charge applicable sales tax for order delivered to an address in the state of California, or if your credit card billing address is in the state of California. We do not charge sales tax on any orders shipped to other states in the United States.

Since we are shipping through FedEx, UPS as our shipping carrier, we may not able to ship to PO Boxes, APO Boxes, FPO Boxes, and Military address.

No. If your order has not yet shipped, we may able to cancel your order and refund your money and you must place a new order with a correct address. We can’t modify or change the ship to address.

All packages shipped from Ocoir.com may require signature confirmation at the time of delivery. No exceptions!
Please arrange for someone to sign if you are unable to receive the package upon delivery. FedEx will attempt to deliver your package 3 times before returning it to us.

Unfortunately hold for pick up option is not available.

If you are not satisfied with your purchase for any reason, you have 30 days from the date of purchase to evaluate your item and initiate a return.

We don't charge a restocking fee.

In most cases, return shipping charges are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost or damaged packages.

Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.

If you purchased a product from Ocoir.com that you wish to exchange for an alternative product you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.

Yes. As long as the products are not used and in sale-able condition.